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HUBUNGAN PENERAPAN TOTAL QUALITY MANAGEMENT DENGAN TINGKAT PRODUKTIVITAS TENAGA KERJA PADA PT. YUO YOUNG SU INDONESIA, TANGERANG

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ABSTRACT THE RELATiOi.isliiP Oi? TOTi\i- QL]ALITY MANAGEiIENT II\I P L EI\I ENTATI ON 1'O LA I]OR PRODUCTI!'ITY LEVE L IN PT. \'LIO }'OUNC SU INDONESTA, TANCERANG ir)': 'f rimea Abadi The purpose of tiis study is to investigate the implementqtion of TeM has been done and to know the level of labor productivity and the application of TeM reladonship with labor produoiviry levels ar PT. Yuo Young Su indonesia. The method used in lhis research is deso-iptive method, the data collected under real circumstances, processed, analyzed, and conclusions drawn. Data collected tluough the gathering of docunrents, and distributtng a questiorrnaire. To calculate overaii resuirs oi rhe quesrionnaire by using a percenmge fonnuia. Data were analyzed usirrg Spcarrnarr Rank analysis rnetlrod. And scale of measurement used is the Lrkert scale using t-test rvhere o = 0.05. The implernentation of TQM in the company is run entirely hy employees. Employees give utmost artention to satisfoing rhe consumer. TQM objecrives for rhe comp.rny is to satisfy corporate consumers. Therefore the company has kebijalia quality is the "customer is the best resource, because the company must strive to achieve customer satisfaction." To satisfo t}e required quality consumer products that caters to @nsumer needs, an tjabel, ftixi Ho was rejected, nieariirrg ihat there is a sigiificaril relationship between the application of TQM to the level of labor productivity.