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HUBUNGAN PENERAPAN TOTAL QUALITY MANAGEMENT DALAN MENINGKATKAN PRODUKTTVITAS KARYAWAN PADA RSUP HASAN SADIKIN

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ARSTRACT APPLICATION OF TOTAL QUALITY MANAGEMENT RELATIONS IN IMPROVING PRODUCTIVITY OF EMPLOYEES IN HOSPITAL IIASAN SADIKIN By: Amos Sinukaban The purpose of this study is to investigate the application of Total Qualiry Managemen! to determine how the level of producrivity of employees and to determine the rclafionship of the application of Total Qualitv Management in improving employee productivitv Hasan Sadikin Hospital. The method used in this research is descriptive method, the data is collected based on a real siruation, processed, analyzed, and conclusions drawn' Data was collected through questionnaire dat4 intefielv. Data were analyzed using Spearman Rank analysis, a siSnificant test. TQM implementation in hospitals Hasan Sadikin perFormed by each employee' Management of the company has tangungiawab to manage all the resources that have Seen owned. With the goal is alwavs to maintain and keep improving the quality / service quality 8nd patient satisfaction to be able to meet, as well as to prove that the hospital Uasa; Sadikin protect every employee who worked and also heloed engaee oualified employees. Employee productivity has increased each year. In the years 2007-201I the produitivity of employees in hospitals Hasan Sadikin. menalami very significant increase from l(fi oi 8.8olo and in 2008 bv 25.Tb/o. in iie vear 2010 decreased bv 3,0% in 201 I but increased again amounted to 51.7