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PENGALAMAN KEKERASAN PADA PERAWAT INSTALASI GAWAT DARURAT

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ABSTRACT EXPERIENCE OF VIOLENCE AGAINST NURSES IN EMERGENCY DEPARTMENT Michelle Christlevica NIM: 1251058 The result of research interviews with five emergency department nurses showed all the nurses said they had been verbal bullying and there was one nurse who had experienced physical violence from patients and nurses. The purpose of this study to get an overview of the experience of violence and how nurses address the violence. This study used qualitative methods phenomenology with in-depth interview technique. Informants consisted of six emergency department nurses Bandung Adventist Hospital were selected using purposive sampling method to data obtained saturated. Analysis of interview data using the analysis stage by Colaizzi (1978). The results of this research has six themes, namely Perpetrators of verbal bullying against nurses, the expectations of others that can not be filled by nurses, coping mechanisms do nurses in the face of violence, the support obtained nurse in the face of violence, the response of nurses to acts of violence, the perception of nurses against acts of violence. Suggestions from this research should be the attitude and positive responses from nurses and hospital institutions against bullying behavior in the emergency room. Keywords: verbal bullying, nurses, Emergency Department.