PERSEPSI PASIEN RAWAT JALAN TENTANG MUTU PELAYANAN PETUGAS DI KLINIK UNIVERSITAS ADVENT INDONESIA PARONGPONG, BANDUNG

ABSTRAK This thesis is motivated by the high expectations of the people to get health care satisfactory. With the increasing number of health care facilities, the health care providers are required to always provide the best service for patients. The purpose of this study was to obtain an overview of the perceptions of the quality…