HUBUNGAN PENERAPAN BALANCED SCORECARD PERSPEKTIF PELANGGAN DENGAN EFEKTIVITAS KINERJA PERUSAHAAN PADA PT. PLN (PERSERO)

This research is done to know the implementation of Balanced Scorecard customer perspective to company's performance effectiveness, and to know the relationship of Balanced Scorecard customer perspective to company performance effectiveness at PT. PLN ( Persero) Bandung. Research method applied is descriptive method, that is collects,…