ANALISIS HARAPAN DAN KINERJA YANG DIRASAKAN PELANGGAN BPJS TERHADAP PELAYANAN RUMAH SAKIT SWASTA TERAKREDITASI PARIPURNA DI KOTA BANDUNG DENGAN METODE CUSTOMER…

ABSTRACT ANALYSIS OF EXPECTATIONS AND PERCEIVED PERFORMANCE BPJS CUSTOMERS TOWARDS PARIPURNA ACCREDITED PRIVATE HOSPITAL SERVICES IN BANDUNG USING THE CUSTOMER SATISFACTION INDEX METHOD Written by: Lidya Agustina NIM: 1331031 This research aimed to analyze the level of customer satisfaction BPJS from Paripurna Accredited private…