PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN KONSUMEN PADA HOTEL CHERISH LEMBANG

ABSTRACT EFFECT OF SERVICE QUALITY ON CONSUMER SATISFACTION IN CHERISH LEMBANG HOTELS Aranged by : Venny Lusiana Sagala NIM: 1631013 The purpose of this study was to determine how the influence of service quality on consumer satisfaction at the Cherish Lembang Hotel. The research method used in this research is descriptive method.…