PERANAN RESEPSIONIS (FRONT OFFICE DEPARTMENT) DALAM MEMBERIKAN PELAYANAN KEPADA PENGUNJUNG DI GRAND HOTEL LEMBANG

ABSTRACT RECEPTIONARY ROLE (FRONT OFFICE DEPARTMENT) IN GIVING SERVICES TO VISITORS IN GRAND HOTEL LEMBANG. Arranged by: Yeshicha Rulovina Malau NIM: 1533008 The purpose of the authors of this scientific paper is to find out more deeply the role and service of a receptionist at the Grand Hotel Lembang in handling consumer complaints.…