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PENGARUH PENERAPAN E-FILING DAN E-BILLING TERHADAP KUALITAS PELAYANAN WAJIB PAJAK

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ABSTRACT THE INFLUENCE OF E-FILING AND E-BILLING IMPLEMENTATION TOWARDS ANALITY OF TAXPAYER SERVICE Written by: Ribcha Marienta Lesy Purba NIM: 1332116 This research aimed to test “The Influence of E-Filing and E-Billing Implementation Towards Anality of Taxpayer Service.” The goal of this research was to know the significant influence of e-filing and e-billing implementation towards the service quality of taxpayers. Implementation of e-filing and e-billing as independent variable of this and anality of taxpayer service as dependent variable. This research used a descriptive method with the technique of data gathering through questionaires that were distributed to 50 respondents who are taxpayers at KPP Pratama Soreang. Calculation of the analysis coefifficient and correlation used Microsoft Excel 2013 and Software SPSS 16.0 with the questionaires that were distributed. The result of this research shows that the implementation of e-filing and e-billing and the level anality of taxpayer service was at a satisfactory level. The amount of influence that was produced is equal to 70.8% whereas the remaining 29.2% was influenced by factors that were not studued in this research. The significant factors from the application of e-filing and e-billing that predict the anality of taxpayer service in reporting/paying taxes are component input, component model, component software, component hardware, and component output. Keywords: The Influence of E-Filing, E-Billing and Implementation Towards Anality of Taxpayer Service